Help & Support
Find answers to common questions, learn how to use FetishFlow, and get the support you need.
Contact Support
Get personalized help from our support team
Contact UsCreator Resources
Learn how to maximize your earnings as a creator
Creator GuideSafety Guidelines
Learn about our community standards and safety measures
Safety GuideFrequently Asked Questions
Find quick answers to the most common questions about FetishFlow
Getting Started3 questions
How do I create an account?
Simply click "Sign Up" and choose whether you want to be a customer requesting videos or a creator making videos. You'll need to verify your email address and be 18+ to use the platform.
What is the difference between a user and creator account?
Users can request custom videos and browse creator profiles. Creators can accept requests, upload videos, and earn money. You can switch between roles anytime in your settings.
How does the commission system work?
We use a dynamic commission structure: First 10 creators pay only 5%, creators 11-20 pay 10%, creators 21-199 pay 15%, and creators 200+ pay 20%. This rewards early adopters!
Payments & Security4 questions
How does the escrow payment system work?
When you request a video, payment is held securely until you approve the final result. This protects both customers and creators. Funds are only released after approval or dispute resolution.
What payment methods do you accept?
We accept all major credit cards, debit cards, and digital wallets through Stripe. All payments are processed securely with industry-standard encryption.
How do creators get paid?
Creators can either receive direct transfers to their Stripe account or accumulate earnings until they reach the payout threshold. All earnings are tracked in your dashboard.
What if I'm not satisfied with a video?
You can request changes or start a dispute process. Our team will review the case and may approve a refund if the video doesn't meet the agreed requirements.
Content & Safety3 questions
What types of content are allowed?
We allow legal adult content between consenting adults (18+). All content must comply with our community guidelines and applicable laws. Prohibited content includes anything involving minors or non-consensual activities.
How do you verify creators?
Creators must complete identity verification before receiving payouts. This includes age verification and identity confirmation to ensure platform safety and legal compliance.
What if someone shares my content without permission?
Unauthorized sharing violates our terms of service. Report any unauthorized distribution and we'll investigate. Content creators retain rights to their work as specified in request agreements.
Technical Support3 questions
What video formats are supported?
We support most common video formats including MP4, MOV, and AVI. Videos are automatically processed and preview clips are generated for approval.
What is the maximum file size for uploads?
Video files can be up to 500MB. For larger files, please compress your video or contact support for assistance.
Why is my video still processing?
Video processing typically takes 2-10 minutes depending on file size and quality. You'll be notified when processing is complete and previews are ready.
Support Response Times
General Inquiries
Usually within 24 hours
Payment Issues
Usually within 4-6 hours
Safety Concerns
Immediate response
Still need help?
Our support team is here to help you with any questions or issues you might have. Don't hesitate to reach out – we're committed to providing excellent support.